Return & Refund Policy

Your Satisfaction Matters to Us

At Zenvotria™, we want every product you receive to bring convenience, quality, and confidence into your home.

If something does not meet your expectations, our Return & Refund Policy is designed to provide a clear and simple process for returns, replacements, and refunds.

1. Return Window & Eligibility

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

✔ The product must be unused and in its original condition
✔ The item must include original packaging and accessories
✔ The product must not show signs of use, damage, or alteration
✔ Proof of purchase or order information must be provided

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return request, please contact our customer support team:

📧 Email: support@zenvotria.com

Please include:

Order number
Customer name
Product details
Reason for return
Photos (if the item is damaged or defective)

Once your request is reviewed and approved, we will provide return instructions and any required shipping information.

⚠️ Please do not send products back before receiving return authorization. Unauthorized returns may not be processed.

3. Damaged, Defective, or Incorrect Items

We recommend checking your order carefully after delivery.

If your item arrives:

❌ Damaged
❌ Defective
❌ Missing parts
❌ Different from what you ordered

Please contact us as soon as possible.

Our team will review the issue and work with you to provide an appropriate solution, including replacement or refund options when applicable.

4. Items That Cannot Be Returned

For safety, hygiene, and product protection reasons, certain items may not qualify for returns.

Non-returnable items may include:

Used kitchen products or food-contact items that have been opened or used
Personalized or customized products
Gift cards
Clearance or final sale items
Products damaged due to improper use
Shipping charges paid during checkout

If you are unsure whether your item qualifies, please contact our support team before submitting a return request.

5. Product Exchanges

Currently, we recommend the fastest exchange process is:

Request a return for the original product
Once approved and processed, place a new order for the replacement item

This allows you to receive your preferred product faster without waiting for the entire exchange cycle.

6. International Customer Returns

For customers outside the United States, return eligibility follows the same requirements:

✔ Product must remain unused
✔ Original packaging must be included
✔ Proof of purchase is required

Customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

International return procedures may vary depending on location.

7. Refund Process

Once your returned item arrives and passes inspection, we will notify you regarding your refund status.

If approved:

✔ Refunds will be issued to the original payment method
✔ Processing typically takes up to 10 business days
✔ Your bank or payment provider may require additional time before funds appear in your account

If you have not received your refund after the expected processing period, please contact us at:

📧 support@zenvotria.com